connect2

Are you looking for a more efficient way of providing access to your services?

Are you aiming for a self-service environment?

Would you like your citizen enquiries to be solved instantly?

If you have answered yes to any of these questions, connect2 is for you...

connect2 is an ebooking solution that allows staff and citizens to book any of your resources or services via your website, call centre or intranet. Easy to use and highly customisable, connect2 can offer a range of benefits including lower costs, efficient use of resources and improved service levels.

connect2 provides the ultimate self-service booking facility, enabling you to meet performance objectives and citizens to enjoy your library's services.

connect2 is perfect for the booking and management of:
resources Built to efficiently manage resources, connect2 offers self-service booking capability for resources such as equipment and relief staff.
meetings and appointments Enabling staff and citizens to book their own meetings with key personnel, connect2 promotes efficient time management and customer satisfaction.
rooms and venues Perfect for libraries, connect2 provides staff and citizens with the ability to make their own bookings for facilities such as reading rooms, recording studios and conference rooms.
services and collections Ideal for booking services such as reading support, connect2 allows citizens to make their own bookings and staff to manage these efficiently.

connect2 is perfect for the booking and management of:

resources

Built to efficiently manage resources, connect2 offers self-service booking capability for resources such as equipment and relief staff.

meetings and appointments

Enabling staff and citizens to book their own meetings with key personnel, connect2 promotes efficient time management and customer satisfaction.

rooms and venues

Perfect for libraries, connect2 provides staff and citizens with the ability to make their own bookings for facilities such as reading rooms, recording studios and conference rooms.

services and collections

Ideal for booking services such as reading support, connect2 allows citizens to make their own bookings and staff to manage these efficiently.

Key features of connect2 include:

a web-based solution
can be used for rooms, appointments or any bookable item
ability to view, make and edit bookings
automated messages and notifications
customisable rules, permissions and restrictions
flexible settings
links to third party systems e.g. CRM systems, user databases

Purchase this product if:

you face a daily challenge of booking multiple rooms, resources, services…in fact, anything that can be booked
you are committed to providing a self-service environment
you are looking to free up valuable time for staff
you are aiming to offer your customers the best service possible
you are working towards achieving a paperless environment